Here to help you
Customer Service hours
Monday - Thursday 9:00am to 5:00pm Eastern Time
Friday 09:00am to 12:00pm Eastern Time
Questions? We’ve got answers.
- I’m having trouble figuring out what I need. Can someone help me?
- Absolutely! Call us, and we’ll guide you through it. 1-718-208-4380
- Business hours:
- Monday - Thursday: 9:15am to 5:00pm Eastern Time Friday 09:15am to 12:00pm Eastern Time
- Time Friday 09:15am to 12:00pm Eastern Time
- How long until my order arrives?
- It’s hard to wait! It should be by you within 3-5 days. We also offer expedited shipping should you need it.
- Only part of my order was delivered! What happened?
- Don’t worry! We sometimes ship the orders in multiple shipments. We have warehouses across the country and in order to get it to you as fast as possible it may ship from different warehouses.
- Can I return something?
- Yes! No questions asked. Within 30 days of your purchase, reach out to our customer support team and they’ll get you started.
- See our full Return Policy here
- Do you charge for shipping?
- Yes we do. Here is the fee structure:
- Standard: $9.99
- 3 Day delivery: $18.26
- 2 day delivery: $35
- Next day delivery: $56
- Can I buy directly from you? Is there a minimum order amount?
- Yes, you can buy direct. And you can buy as much or as little as you’d like.
- Do you bill insurance?
- Unfortunately, not now. The good news is…we’re working on it! We’ll notify you as soon as we can.
- Do you ship internationally?
- We ship across the US and Canada.
- Can I pick up my order?
- No. We don’t have a storefront, but your order will conveniently arrive to your doorstep.
- How can I pay?
- Orders placed with Medical Mega.com can be paid with Visa, MasterCard, American Express, or Discover. Your internet order is secured with our SSL encryption to assure your freedom to shop online without having the fear of your credit card information being stolen. Please feel free to contact us for any additional information or special request.